We are confident that you will be happy with your Shower house products. If you’re not totally satisfied you can return the purchased product within 14 days and we will give you a full refund by the same method as your original payment.

If for any reason you find any items damaged please contact us immediately, or within 2 days of receipt of the product so we can investigate.


Return Steps

  1. Wrap the item in the original packaging complete with any parts and fixings included.
  2. Send the item back to our warehouse
  3. Once our depot receives your return we will begin processing
  4. Your refund can take up to 10 working days from date of us receiving your order


Returning An Unwanted Item

  • Unwanted items can’t be returned after 14 days of receipt of goods.
  • If you are returning an unwanted item it must not be damaged or marked.
  • You will be required to arrange a courier to send your parcel back to us. Return charges will be paid by you, and Shower House will not reimburse these charges. We recommend using a recorded mail service for sending any parcels.
  • Unwanted items returned to us our done so at your own expense and risk


Returning Faulty Or Damaged Item

  • Damaged items can't be returned after 15 days of receipt of goods.
  • We must be notified of any items that arrive damaged within 48hrs of receipt of goods.

Contact us - We have several ways of getting in touch details can be found here on Contact Us Page

  • You may be required to supply photographs of any damaged items and send them to us by email. Upload these to site as part of returns process
  • Do not begin returns process until you have informed us of any damaged items

A Few Things to Note

  • Please make sure that only dispatched order can be returned
  • If you would like to return an item to us we will arrange your credit card / paypal account to be credited.
  • Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession.
  • We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.
  • When returning your item please make sure to include your order number and also the reason for the return